BusinessFederal Bank Launches 24X7 Automated Chat Facility – First...

Federal Bank Launches 24X7 Automated Chat Facility – First Time in Indian Banking

-

For the first time in Indian Banking, Federal Bank introduces automated chat facility. If a customer has a query on Federal Bank’s products and services, she can now get it clarified by visiting the Bank’s website (www.federalbank.co.in), and chatting with Anita, the Bank’s virtual relationship officer/virtual agent. This service is fast, efficient and available 24X7 across all geographies.

 

To enable the facility, Federal Bank has tied up with CogniCor, the award winning provider of automated customer service, whose virtual agent solution works on artificial intelligence based technology. Unlike regular chat solutions the CogniCor Virtual Agent dynamically generates personalized responses to customer queries, thus enhancing the effectiveness of online chat facility.

 

About Federal Bank:

Federal Bank is a leading Private Sector Bank with a branch network of 1,248 branches and 1503 ATMs spread across the country. The Bank’s total business mix (deposits + advances) stands at Rs 1.22 Lakh Crore as at March 31, 2015 and it has earned a net profit of Rs 1005.75 Crore. Bank’s Capital to Risk weighted Ratio (CRAR) stood at 15.46% at the end of March 31, 2015. Federal Bank has its Representative Office at Abu Dhabi that serves as a nerve centre for NRI customers in the UAE. Federal Bank is transforming itself, keeping its principles intact, into an organization that offers services beyond par. It has a well defined vision for the future as a guidepost to its progress.

Latest

Reliance Launches Vantara: A Groundbreaking Animal Welfare Initiative

In a landmark move aimed at promoting animal welfare and environmental stewardship, Reliance Industries, one of India's largest conglomerates,...

Cutting-Edge Dehradun Startup Redefines Patient-Centric Care

Dehradun, Uttarakhand - Kosha Clinics promises a new era in patient-centric medical care. Founded by a team of passionate...

Understanding Layoffs in Big Tech: Real Stories Behind Tough Decisions

In the world of big tech, where companies are known for their innovation and rapid growth, layoffs can come...

Dropshipping Business in India: How to Set Realistic Goals?

Setting goals is essential for any business, including dropshipping, where success often hinges on strategy, market understanding, and adaptability....
- Sponsored -spot_imgspot_img

On the Future of India’s Travel and Tourism Industry with Satish Khanduri

From vibrant tulips to delicate cherry blossoms to surprisingly tough orchids, flowering plants cover the planet. Travellers travel from...

Tired of WFH? Here are 10 Best Weekend Getaways from Kolkata

Are you suffering from WFH fatigue and looking to refresh yourself with a quick weekend getaway from Kolkata? You...

Must read

Reliance Launches Vantara: A Groundbreaking Animal Welfare Initiative

In a landmark move aimed at promoting animal welfare...

Cutting-Edge Dehradun Startup Redefines Patient-Centric Care

Dehradun, Uttarakhand - Kosha Clinics promises a new era...
- Sponsored -spot_imgspot_img

You might also likeRELATED
Recommended to you