Federal Bank Launches 24X7 Automated Chat Facility – First Time in Indian Banking

For the first time in Indian Banking, Federal Bank introduces automated chat facility. If a customer has a query on Federal Bank’s products and services, she can now get it clarified by visiting the Bank’s website (, and chatting with Anita, the Bank’s virtual relationship officer/virtual agent. This service is fast, efficient and available 24X7 across all geographies.


To enable the facility, Federal Bank has tied up with CogniCor, the award winning provider of automated customer service, whose virtual agent solution works on artificial intelligence based technology. Unlike regular chat solutions the CogniCor Virtual Agent dynamically generates personalized responses to customer queries, thus enhancing the effectiveness of online chat facility.


About Federal Bank:

Federal Bank is a leading Private Sector Bank with a branch network of 1,248 branches and 1503 ATMs spread across the country. The Bank’s total business mix (deposits + advances) stands at Rs 1.22 Lakh Crore as at March 31, 2015 and it has earned a net profit of Rs 1005.75 Crore. Bank’s Capital to Risk weighted Ratio (CRAR) stood at 15.46% at the end of March 31, 2015. Federal Bank has its Representative Office at Abu Dhabi that serves as a nerve centre for NRI customers in the UAE. Federal Bank is transforming itself, keeping its principles intact, into an organization that offers services beyond par. It has a well defined vision for the future as a guidepost to its progress.

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